Refund and Return Policy of TERANOVAS
Effective Date: March 12, 2025
Thank you for shopping with TERANOVAS. We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer the following refund and return policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of the purchase date.
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be in its original packaging, including tags, labels, and any accessories.
- Proof of purchase (receipt or order number) must be provided.
2. Non-Returnable Items
Unfortunately, certain items cannot be returned. These include:
- Sale or clearance items.
- Gift cards.
- Custom-made or personalized items.
- Any items that have been used or altered.
3. Return Process
To initiate a return, please follow these steps:
Contact our Customer Service team at info@teranovas.xyz or call 513-381-6856 to request a return authorization (RA) number.
Once your return is approved, pack the item securely in its original packaging.
Ship the item back to the following address:
TERANOVAS Returns
3004 Goldie Lane, Cincinnati, Ohio, United States
Please note that the customer is responsible for the shipping costs associated with the return, unless the item is defective or the wrong product was shipped.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process a refund to your original payment method. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or credit card provider.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please return the item for a refund and place a new order on our website.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@teranovas.xyz or call 513-381-6856. We will provide you with a return shipping label and offer a full refund or exchange, depending on your preference.
7. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. We will attempt to cancel your order before it is shipped. If the order has already been shipped, you will need to follow the return process outlined above.
8. Changes to This Policy
TERANOVAS reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us:
TERANOVAS
3004 Goldie Lane, Cincinnati, Ohio, United States
Phone: 513-381-6856
Email: info@teranovas.xyz
Website: https://teranovas.xyz/